Who we are
This website is operated by My Trusted Builder Ltd, trading as Wandsworth Loft Conversions ("we", "us"). This policy explains what personal data we collect when you use this site or contact us, why we collect it, and what rights you have over it.
1. Information We Collect
Information you provide directly:
- Account details (name, email address, password)
- Billing information (processed by our payment provider, Stripe)
- Content you submit, such as messages, support requests, or profile details
Information collected automatically:
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (operating system, device identifiers)
- Cookies and similar tracking technologies (see our Cookie Policy)
Information from third parties:
- Data from analytics providers (e.g. Google Analytics)
- Data from authentication providers if you sign in via a third party (e.g. Google, GitHub)
2. How We Use Information
We use collected information to:
- Provide, maintain, and improve the Service
- Process transactions and send related communications
- Respond to support requests
- Monitor usage and detect, prevent, or address fraud and security issues
- Send administrative or, with your consent, marketing communications
- Comply with legal obligations
3. Legal Basis for Processing (EEA/UK users)
Where applicable, we process personal data under one or more of the following bases: performance of a contract, our legitimate interests, your consent, or compliance with a legal obligation.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who perform functions on our behalf (hosting, payments, analytics, email delivery)
- Professional advisors (lawyers, auditors) as needed
- Law enforcement or regulators when required by law
- A successor entity in the event of a merger, acquisition, or asset sale
5. Data Retention
Enquiry details are kept for as long as reasonably needed to respond to you and, where a project proceeds, for the duration of the project plus any period required for guarantee, warranty or accounting purposes. We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Request a portable copy of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@mytrustedbuilder.co.uk.
7. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for such transfers.
9. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children under that age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated "Last updated" date and, where required, provide additional notice.
11. Contact Us
Questions about this policy can be directed to:
My Trusted Builder Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
privacy@mytrustedbuilder.co.uk